Gladiator Computers - our build and delivery process

What happens after you place your order?

Once you place your order, we need to collect the parts for your system, prepare them for assembly, build the system, and then test it extensively before packing it up and shipping it to you. You should receive email updates keeping you up-to-date throughout this process, and if you registered an account on this site when you purchased your system you will also be able to track progress on this site.

How long will it take to build and ship?

This can vary according to the time of year (during busy seasons it will take longer) and according to the complexity of your system build and the availability of parts (we aim to keep all parts in stock, but occasionally something may need to be ordered in - when this happens we will usually contact you first and suggest an alternative component in case you are in a hurry).

At present the average time we need to build, test and dispatch a system is 2 to 3 working days. Shipping to most of the UK adds one day to this (two days to NI & Eire).

Does Gladiator deliver outside the UK?

From June 2017, due to considerable interest from customers outside the UK, Gladiator Computers is now shipping to selected European countries.

A list of the countries to which we can ship is shown below. Unfortunately we are unable to provide free shipping outside of the UK and Ireland - the shipping fees for each country are shown below.

Country Estimated Shipping Time Shipping Charge
United Kingdom1£0.00
Ireland2£0.00
Austria3£39.99
Belgium2£37.99
Bulgaria4£49.99
Czech Republic3£39.99
Denmark3£39.99
Estonia5£44.99
Finland5£49.99
France3£37.99
Germany3£37.99
Greece9£49.99
Hungary5£39.99
Italy4£44.99
Latvia6£44.99
Lithuania6£44.99
Luxembourg2£39.99
Netherlands2£37.99
Poland5£39.99
Portugal5£44.99
Romania5£49.99
Slovakia4£39.99
Slovenia5£39.99
Spain4£39.99
Sweden5£39.99

The Estimated Shipping Time information is a guide as to how long you can expect it to take for your Gladiator order to reach you once we have built, tested and dispatched it.

Unfortunately it is not currently practical for us to ship to the USA.

Our Couriers

Our chosen courier is DPD, who have an exceptional, consistently high success rate for our deliveries ensuring that problems are very rare. As a result of this, we have great deal of faith in their ability to ensure that our customers' orders arrive on time and in excellent condition.

DPD's award-winning service 'Predict' provides a one hour delivery window, notified in advance, so that you don't have to wait in all day for your parcel(s). DPD's Total Zero initiative means they are the first carbon neutral express carrier, at no extra cost to you. DPD also provide the best customer service - they have been judged to be one of the Top 50 Call Centres in the UK, for three consecutive years.


Delivery Options

We offer a range of delivery options:


Charges

By default, delivery of our systems to the UK is free of charge when standard delivery is selected.


Saturday Delivery

We also offer Saturday delivery on our systems. Prices and details are available when the option is selected from the delivery drop down box.


Tracking

Whilst your order is with us you can track the status of your order at any time by logging into your account (using the login form at the top of the page).

Once your order has gone out for delivery you will be informed of the DPD tracking number by email. You can use this to track your parcel online at http://www.dpd.co.uk/content/how-can-we-help/ .


Receiving

The DPD driver must get a signature before he can go, so please check the packaging and contents carefully first.

If any of your parcels are missing or damaged please specify this on the delivery note when you sign for the goods. Once you have done this please call one of our Customer Service Advisers on 0161 248 1626 and they will then arrange for a return and replacement to be sent.

Please keep any boxes that the products are supplied in for two weeks following delivery in case you need to return the product.

If you have any problems with your delivery or goods you must notify our Customer Services Department within 7 working days of receiving your order.


Enquiries

To find your local DPD Depot, please visit the DPD help page and enter your postcode

If you have any queries regarding deliveries or collections please contact our Customer Services Team. You can contact Customer Services on 0161 248 1616 or email cs@gladiatorpc.co.uk. Open between 9:00am and 5:00pm Monday to Friday.