Once you place your order, we need to collect the parts for your system, prepare them for assembly, build the system, and then test it extensively before packing it up and shipping it to you. You should receive email updates keeping you up-to-date throughout this process, and if you registered an account on this site when you purchased your system you will also be able to track progress on this site.
This can vary according to the time of year (during busy seasons it will take longer) and according to the complexity of your system build and the availability of parts (we aim to keep all parts in stock, but occasionally something may need to be ordered in - when this happens we will usually contact you first and suggest an alternative component in case you are in a hurry).
At present the average time we need to build, test and dispatch a system is 2 to 3 working days. Shipping to most of the UK adds one day to this (two days to NI & Eire).
Unfortuntately we are not currently delivering our systems to addresses outside the UK. Although we could easily ship systems outside the UK, we do not feel that we would be able to provide the after-sales support which we customarily like to provide with our systems. We are investigating means by which we can increase our offering to allow us to ship PCs to Europe and beyond.
Our chosen courier is DPD, who have an exceptional, consistently high success rate for our deliveries ensuring that problems are very rare. As a result of this, we have great deal of faith in their ability to ensure that our customers' orders arrive on time and in excellent condition.
DPD's award-winning service 'Predict' provides a one hour delivery window, notified in advance, so that you don't have to wait in all day for your parcel(s). DPD's Total Zero initiative means they are the first carbon neutral express carrier, at no extra cost to you. DPD also provide the best customer service - they have been judged to be one of the Top 50 Call Centres in the UK, for three consecutive years.
We offer a range of delivery options:
By default, delivery of our systems to the UK is free of charge when standard delivery is selected.
We also offer Saturday delivery on our systems. Prices and details are available when the option is selected from the delivery drop down box.
Whilst your order is with us you can track the status of your order at any time by logging into your account (using the login form at the top of the page).
Once your order has gone out for delivery you will be informed of the DPD tracking number by email. You can use this to track your parcel online at http://www.dpd.co.uk/content/how-can-we-help/ .
The DPD driver must get a signature before he can go, so please check the packaging and contents carefully first.
If any of your parcels are missing or damaged please specify this on the delivery note when you sign for the goods. Once you have done this please call one of our Customer Service Advisers on 0161 248 1626 and they will then arrange for a return and replacement to be sent.
Please keep any boxes that the products are supplied in for two weeks following delivery in case you need to return the product.
If you have any problems with your delivery or goods you must notify our Customer Services Department within 7 working days of receiving your order.
To find your local DPD Depot, please visit the DPD help page and enter your postcode
If you have any queries regarding deliveries or collections please contact our Customer Services Team. You can contact Customer Services on 0161 248 1616 or email firstname.lastname@example.org. Open between 9:00am and 5:00pm Monday to Friday.