Our chosen courier is DPD, who have an exceptional, consistently high success rate for our deliveries ensuring that problems are very rare. As a result of this, we have great deal of faith in their ability to ensure that our customers' orders arrive on time and in excellent condition.
Standard delivery is selected as default on all our systems and is free for deliveries within mainland UK.
Not all orders are able to be shipped on a Saturday delivery. Occasionally, we will use pallet couriers to ship larger systems and delivery is only available on weekdays for systems shipped by this method.
Once your order has gone out for delivery you will be informed of the DPD tracking number by email. You can use this to track your parcel online at http://www.dpd.co.uk/content/how-can-we-help/ .
Receiving your System
Once your order is placed, the delivery address cannot be changed. Also note that as our systems are high-value items our couriers have been instructed that they cannot be left in a safe place, with a neighbour or collected from the Depot.
The DPD driver must get a signature before he can go, so please check the packaging and contents carefully first.
If any of your parcels are missing or damaged please specify this on the delivery note when you sign for the goods. Once you have done this please notify our Customer Service Advisers at [email protected].
Please keep any boxes that the products are supplied in case you need to return the product.
European Shipping Details
At present, we cannot ship outside of the UK.